Webmail

All email from the last 90 days, as well as any previously read email, will transfer to the new server. Unread mail older than 90 days will not be transferred. Mail in the trash folder will not be transferred. If you need to recover an older unread message that wasn’t moved, you are able to do it yourself by logging to the old webmail system at this link (or using the old webmail button above) and forwarding them to yourself. For example, if your email address is yourusername@nctc.net you would forward those messages to yourusername@newmail.nctc.net and they will move to the new server space.

If you need help sending a large amount of old unread mail to the new server please let us know by writing to internet-service@nctc.net and we’d be happy to grab it (please note it may take a day or two to transfer large amounts of old unread mail).  The old server will be available for a brief period of time after the migration is complete by using the button above (Old webmail 1). Note the old server is no longer receiving any new messages.

• The new maximum email size is 50 Mb (per single email). Emails larger than 50 Mb will not go through and we recommend that you use a different file storage type, such as a dropbox, USB or cloud link to send files larger than 50 Mb.
• Your account settings will allow you to send up to 10 emails within 60 seconds and 180 emails within a 3-hour period. If you frequently send mass emails and need this setting to be higher, please contact our customer service department to discuss creating a server based mailing list according to your needs.
• A status bar on the left side of your webmail page shows you how much storage space you currently have available.

We encourage you to take some time to delete old emails you no longer need – old marketing messages, meeting reminders, or even updates from family and friends for activities that have passed.

Your mailbox account size has been set to 1 GB of storage.  This amount of storage is more than what 98% of customers are currently using and should be more than sufficient for most email use.  If you do reach this storage limit, your inbox will be full.  To maintain storage space and reduce additional charges, it is good practice to delete emails from your inbox that you no longer need.  Additional storage space may be purchased for $1/month per GB.

• 1 GB  = Included
• 2 GB = $1/ month
• 5 GB = $4/ month
• 6 GB = $5/ month

While you may purchase as much total box size as you need, please note the inbox can hold no more than 2 GB of mail at any one time. If you wish to store more than 2 GB of mail you will need to create additional subfolders which you may use to organize your mail into any subcategories you prefer such as by year, topic, sender, or any other designation you like. Each subfolder within your account has a limit of 2 GB it can hold.

How to Identify the Amount of Mail Storage Available

By default, the email accounts are set to allow for 1 GB of available storage. When you are logged into the webmail area a bar on the left side will show you how much you are using of your total available space (1024 MB = 1 GB).

If you are using a lot of your available space you may wish to delete messages you no longer need in order to make sure that new mail is able to be received.

If you want to know how much each individual folder is using, you can click on the kb symbol above the list of folders and it will show you the size of each folder.

This information may help you identify which folder is holding the most mail and taking up your available account space. For instance you may have a lot of sent messages or trash at some point in the future, which could be deleted in order to save space. Or perhaps you are saving messages for an old project which are not longer needed.

Should you need additional storage space, you may also choose to raise your mailbox size in 1 GB increments, for $1 per GB per month.

CREATING ADDITIONAL MAIL FOLDERS

If you want to categorize your mail into different subfolders for better organization, you can easily create new folders within the webmail area and drag your messages into the appropriate folder.

1. Login to the new webmail area. On the left side you will see a gray folder with your email address (eg: yourname@nctc.net)
2. Right click on that folder name and choose Create Folder
   
3. In the new window, choose your folder name, and leave the type as “Mailbox”
4. Click Create. You now have a new folder which will appear in the list on the left (toward the bottom)
5. To move mail into that folder, simply click on the message in your inbox that you want moved, and drag it into the new folder.

Your password for your email will need to be a minimum of six characters long. We highly recommend you immediately change your password to a strong password for your protection.  You can make that change by logging into the new webmail interface. If your account is disabled due to any security issues, and you have to reset your password, a strong password will be required.

*Strong passwords are a minimum of 8 characters, a combination of upper/lower case letters, numbers and symbols, with no ties to your personal information.

To Change Your Password:

1. Login to the new webmail interface
2. Click on Settings in the upper right corner
   
3. Click Password in the lower left corner of the Settings window
   
4. Type your current password then your new password (twice) and enter an alternate email address to use for password recovery if you forget your login information.
5. Click Save

Set Up Email from your Mobile Phone

Your new email service is capable of sending and receiving email from anywhere – either inside or outside of the NCTC service territory.  You will need to set up the authentication in your client software.  Here’s how:

iPhone

• Go to settings > Mail, then tap Accounts
• Tap Add Account, tap Other, then tap Add Mail Account.
• Enter your name, email address, password, and a description for your account.
• Tap Next.  Mail will try to find the email settings. If Mail cannot find the email settings:
• Tap Next.
• Choose IMAP for your new account.
• Enter mail.nctc.net for your Incoming Mail Server and Outgoing Mail Server.
• If your email settings are correct, tap Save to finish.

Android

• Go to Settings>Add Account> Other
• Enter your full email address, such as username@nctc.net, and then tap Manual Set up.
• Set up email as IMAP
• Enter your password and tap Next.
• If you’re prompted to enter settings, use these for the options available.

Incoming Server Settings:

Domain\Username

Password

Server: mail.NCTC.net

Port: Use 993 for IMAP

Outgoing Server Settings:

SMTP Server: mail.NCTC.net

Security Type: Choose TLS

Port: Enter 587, Tap Next.

Contact List

Your current contact list in webmail will not be transferred. Any contacts you have in a mail program such as Outlook will still be there. If you are using the webmail portal, we recommend that you review your current contact list in your old webmail and manually enter only those contacts you want to keep into the new webmail area; updating information as you enter. There are two primary ways to add contacts to your Contact List.

Quickly Add Contacts to Your Contact List from Received Messages

1. Login to the new webmail system. You will see your list of messages in the inbox.
2. Click on a message from someone you want added to your contact list
3. In the lower right of the message window, click on “Import to Contacts” and then on the “Contacts” button that appears. A window will appear saying the Address has been added to the address book.
   
4. To see your list of contact click on the Contacts folder on the left side
   

To Add a New Contact Manually

1. Click on the Contacts Folder on the left side
2. Click on New Contact
   
3. In the new Contact Window, fill out the information you wish to keep (name, email address, other address data, phone #’s, etc)
4. Click Save when finished.

If you have a very large list of contacts that must be kept give us a call or write to internet-service@nctc.net and we can try to do a bulk move of the list. It’s better if you are able to insert them yourself in order to do cleanup and remove outdated addresses, but we can do a bulk export/import if your list is just too large to manage on your own.

Spam Email

NCTC email accounts will no longer receive the daily digest listing the day’s spam messages. Hamilton has an integrated spam filter that will catch most of the purely junk and unsolicited emails. Once you enable this spam filter, you will be able to quickly see which messages are being filtered, without having to login to a separate spam area.  Since one person’s junk is another person’s treasure, by default this spam filter is NOT enabled on your account. If you feel that you are receiving too much junk mail in your inbox we encourage you to enable our spam filter option.

How to Enable the Hamilton Spam Filter:

1. Log into webmail and select “Spam Filter” at the top right-hand corner.
   
2. In the new Spam Filter Options window you will need to click the button to “enable spam filtering”
3. Then you can set your junk mail tolerance level. But default the setting is 3 for a relatively low tolerance. Junk mail filtered out is deleted after 6 days.
4. You may also check the box to use “most likely spam” which filters the most aggressive spam into it’s own folder to be deleted after 2 days.
5. Click Finished to save your settings.

Important Notes:

• It may take a few days for your spam filter to learn what you really want to be junk, so you will want to check your junk folder from time to time to make sure there aren’t emails you need going there.
• Any messages filtered into the junk mail folder will be stored for 6 days and then automatically deleted. Messages filtered into the Most Likely Spam folder are deleted after 2 days. If you wish to keep something that was filtered out, you can drag it into your inbox and it will not be auto-deleted.
• You may also enter addresses in the “allowed senders” and “blocked senders” sections of the spam filter. These areas wants only the sender’s email address, not their name.
• Once your spam filter is enabled, new folders will appear on the left side for you to quickly see your junk messages (as shown below). While messages will automatically delete after 6 days (junkmail folder) or 2 days (most likely spam folder), you can choose to delete them early if you want.